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Return Policies

Please note for eligible returns: refunds will be offered in the original method of payment only.

View Textbook Return Policy >

Returns for online orders:

Returns must be received within 30 days from the date you receive your order. All returns must be shipped pre-paid. We recommend using UPS or FedEx over USPS for tracking and delivery confirmation. Returns must be accompanied with a receipt and this completed return form.

    View the list of non-returnable items below. If you receive an item damaged during shipment, please contact us immediately at (800) 624-4080. If you received the wrong item, there will be no additional shipping charges when we ship the correct item; however, you will be responsible for paying shipping charges on ALL exchanges.

    Special Holiday Returns Policy: Purchases made beginning mid-November may be returned at any time through the end of January.

    Return without receipt:

    We do not retain purchase history linked to credit card information. If you need a receipt for a past in-store transaction, visit: Manage My Profile. If you provided a Cornell ID or Net ID at the time of purchase, you will see a listing of all past store transactions. If you have any questions, please see Store Services in the store.

    Return after 30 or (7) days:

    Products are not returnable after 30 days for general merchandise and general books or 7 days for computer or electronic products.

    Return within time limit, opened package:

    A 20% handling fee will be applied provided product is in new condition with ALL packaging materials, tags, etc. Credit will be given on a Cornell Store Gift Card. Defective products will be exchanged for the same item only.

    Non-returnable Items

    • Merchandise in non-resalable condition
    • Items without packaging
    • Cosmetics or personal care items
    • Opened CDs, DVDs, audio books, or other items that include CDs, DVDs, or audio books
    • Opened calculators,  ink cartridges, media and some software
    • Washed, worn or soiled clothing. Clothing must have ALL original tags still attached.
    • Custom-cut Art Department items
    • Cornell chairs
    • Magazines

    Computer and Technology Returns

    All hardware and software returns must be inspected by Technology Connection staff prior to a refund being issued.

    Computer hardware and software may be returned within 7 calendar days from the date of purchase under the following conditions, other exclusions may apply:

    • All returns must be accompanied by the correct receipt.
    • Unopened stock hardware and software may be returned within 7 calendar days from the date of purchase for a full refund.
    • Opened Apple products cannot be returned.
    • Most opened hardware may be returned within 7 calendar days from the date of purchase provided it is undamaged, includes all packaging materials, and is in resalable condition. A 20% restocking fee will apply on all opened returned items.
    • Opened software CANNOT be returned for a refund. Opened software may be exchanged for the same title within 7 calendar days from the date of purchase if found to be damaged or defective.
    • Most special order software may be returned within 7 calendar days from the date of purchase with a 20% restocking fee.
    • Software licensing products CANNOT be returned.
    • Discontinued, clearance or sale hardware and software CANNOT be returned or exchanged.
    • Custom configured computer hardware CANNOT be returned or exchanged.

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